Support We’re here to help with memberships, billing, and product questions — quick replies, no bots.
Typical reply time: within 1 business day.
Reach out and we’ll help you get sorted:
Troubleshooting Didn’t get access after purchase? Visit Account and use “Manage Billing.”Charged but no confirmation? Check spam, then email support@primalfuelapp.com .Refunds: Lifetime plans via this site → 14 days. App Store/Google Play → store policies.FAQ What’s included with each plan? Founder: all current & future recipe pack access included. Charter: lifetime base access, seasonal packs free, discounts on future recipe packs. Monthly: core access; holiday/seasonal/special packs sold separately.
How do I manage or cancel my membership? Open Account and click Manage Billing to access Stripe’s Customer Portal. From there you can update payment methods or cancel a subscription.
How do refunds work? Website lifetime plans: 14-day money-back guarantee. App Store / Google Play purchases follow the stores’ refund policies.
Where can I review the legal policies? See Policies & Disclaimers for Terms, Privacy, and the Health & Liability disclaimer.
Mailing: Recycled Data Servers LLC — DBA Primal Fuel Systems — 30 N Gould St #55389 — Sheridan, WY 82801, United States · Email: support@primalfuelapp.com